PACK at the Quality Forum

PACK at the Quality Forum

The BMJs annual International Forum on Quality and Safety in Healthcare (aka the "Quality Forum"), organised by BMJ and IHI, was held in Glasgow from 27th to 29th March this year. The Glasgow Quality Forums theme was "People Make Change" and was attended by over 3400 delegates from 70+ countries. PACK and the KTU team were in attendance, with our PACK Global Director, Tracy Eastman presenting the PACK programme, on the Friday afternoon.

Some of the highlights from the Quality Forum this year included:

Wednesday 27th March 2019

The "Experience day" excursions to various healthcare projects around Glasgow, the conferences "Opening Speech" by Nicola Sturgeon, First Minister of Scotland, and a presentation by the "Purple Poncho Players"

Thursday 28th March 2019
  • Opening Keynote address "People make it happen" - on the theme of all improvement is change but not all change is improvement
  • “Being Here” and “NHS Near Me” rural health access programs in Scotland- impressive use of Telemedicine
  • Presentations on "Social media & communications to support upscale" and "Social franchising" to support upscale
  • Virtual reality health experiences - including the "Dementia experience"
  • 2nd keynote address on the topic of "Old Power models & values vs New Power models & values: moving from Castles to Cheerleaders to Co-opters to the power of the Crowd" by Henry Timms
  • the "Night Forum" events including a "Comedy and Ceiligh" night, a visit to the Royal College of Physicians and Surgeons in Glasgow or a visit to the Glasgow Science Centre


Friday 29th March 2019
  • 3rd keynote address: "I have changed my mind" - Donald Berwick and Maureen Bisognano shared the personal journeys which have eld them to changes in their understanding of topics and theories related to quality improvement including 1) Measurement (how much time and effort to expend on measurement 2) the criticality of integrated Mental Health care 3) the vast and fundamental impact of Digital Transformation 4) returning to Compassion and 5) the importance of focusing on the Social Determinants of Health- “I had no idea of how important they are”.
  • Presentation on "Lessons from Quality Improvement programmes in Ecuador & Ethiopia"
  • the PACK presentation on the topic of "Enabling population and Public health - to achieve the principles of Alma Ata"
  • Closing Keynote address by : Amal Azzudin, Human Rights and Equalities officer for refugees for the Mental Health Foundation UK, and Mel Young, President of the Homeless World Cup Football championship, and Chairman of Sportscotland

You can see more highlights from the Quality Forum via this link:, together with the presentations and video recordings from the conference.

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